How Long Will It Take To Get My Package?
LEVENSA will ship the order to the address provided us with. Shipping takes from one to five working days as a maximum after confirming the order from LEVENSA, depending on the area of residence in the Kingdom of Saudi Arabia.
What Payment Methods Are Accepted?
At Levensa, we offer multiple secure payment options to make your shopping experience convenient and flexible:
Cash on Delivery (COD):
Pay for your order in cash when it is delivered to your doorstep. COD is safe, simple, and allows you to check your order before payment.
Bank Transfer:
You can transfer the payment directly from your bank account to ours. Once the transfer is confirmed, your order will be processed immediately. This method is ideal for customers who prefer direct bank transactions.
Debit and Credit Cards:
We accept all major debit and credit cards (Visa, Mastercard, Mada, etc.) through secure and encrypted gateways. Card payments are fast and safe, and your information is never shared with unauthorized parties.
Apple Pay:
For Apple users, we provide the convenience of Apple Pay, enabling a fast and secure checkout using your Apple devices. Apple Pay uses advanced security features, including biometric authentication, to protect your payment information.
All payment methods are protected under Saudi E-Commerce regulations and comply with strict security and privacy standards. You can shop with confidence knowing your payment and personal information are secure.
Is Buying On-Line Safe?
Yes, shopping with Levensa is completely safe. Your security and privacy are our top priorities. Here’s why you can trust us:
Protected by Saudi Law: All online transactions on our website are governed by the E-Commerce Law of Saudi Arabia, which ensures that your rights as a consumer are fully protected. This includes your right to clear product information, secure payment, cancellation, and return options.
Secure Payment Methods: We use trusted and encrypted payment gateways to ensure your financial information is safe from any unauthorized access.
Data Privacy: Your personal information is handled with strict confidentiality, following Saudi regulations on data protection. We never share your information with unauthorized parties.
Transparent Policies: Our Return and Refund Policy, as well as our Terms & Conditions, are fully compliant with Saudi regulations, giving you a clear understanding of your rights and responsibilities when shopping online.
Trusted Delivery: We partner with reputable logistics companies to ensure that your orders are delivered safely and on time.
Shopping with Levensa is not only safe but also protected under Saudi law, giving you peace of mind every step of the way.
How do I place an Order?
Placing an order is simple! Just add your desired products to the cart, then sign in using your mobile number or email for confirmation. No lengthy registration needed—fast and easy!
How Can I Cancel Or Change My Order?
You cannot cancel your order after it has been confirmed.
For returns, orders can be returned within 3 days of delivery, following the conditions outlined in our Return Policy. Please ensure the product meets all the requirements mentioned, including being in its original packaging.
Email: info@levensa.com
WhatsApp: +966-508338602
Our team is here to assist you with any cancellations or returns.
Do I need an account to place an order?
Yes, an account is required to place an order. But we’ve made it simple for you! You can quickly sign in using your mobile number or email for confirmation—no lengthy registration needed.
How Do I Track My Order?
You can easily track the status of your Levensa order in one of two ways:
Through Your Account: Log in to your profile on our website and check the “My Orders” section to see real-time updates on your order status.
Directly via WhatsApp: Contact our customer care team at +966-508338602 and we’ll provide you with the latest updates on your order.
Our team is always ready to assist you and ensure your Levensa experience is smooth and enjoyable.
How Can I Return a Product?
At Levensa, your satisfaction matters to us. If you experience an issue with your order—such as receiving the wrong item or a product defect—our team is here to assist you.
Please reach out to us through:
Email: info@levensa.com
WhatsApp: +966-508338602
Once we receive your request, we will arrange the return process and provide you with the necessary details. Our logistics partner will collect the product from you at a scheduled time.
After confirming the return, we will issue you a refund voucher equal to the value of the returned item. This voucher can be used for any future purchase on our website.
You will also receive a return label with an Airway Bill (AWB) number via email. Kindly ensure the returned items are properly packed in their original packaging, then drop them off at the nearest dispatcher branch with the provided AWB. Once your return is confirmed, your voucher will be activated immediately.
⚠️ Important: Returned products must remain in their original, unopened packaging.